Founded in 1990 with one ambulance and seven providers, WakeMed Mobile Critical Care Services (MCCS) transported 229 patients during its first year of service. By 2000, MCCS was completing over 1,800 transports annually with 22 providers and three ambulances.
Today with 20 ground ambulances and one air ambulance, 133 employees, and WakeMed Mobile Critical Care Services transports 17,309 patients annually to or from all 100 counties in North Carolina, southeastern Virginia, and northeastern South Carolina.
Over the last several years, WakeMed Mobile Critical Care has appointed a dedicated medical director, added 800 MHz radio communications for state-wide coverage, computer-aided dispatch (CAD) for better accountability and monitoring of the ambulances while in transit, and implemented safety equipment and software that monitors and records ambulance activity while in motion.
Additionally, many of the ambulance configurations were upgraded to a quad cab to provide better crewmember safety en route to a call and to offer the ability to safely transport patients’ family members with the patient to the receiving facility. (See the inside of an ambulance and WakeMed Air Mobile in our virtual tour.)
Mobile Critical Care Services also recently expanded its response area by adding remote bases in northern Wake County, Cary, Benson, and Apex. Because of these developments, WakeMed Mobile Critical Care Services is pleased to be the recipient of the Ground Critical Care Award of Excellence given annually by the Association of Air Medical Services.